Frequently Asked Candle Questions.
What are the best selling fragrances?
I have questions about my candle order. Who should I contact?
We love our candles and I hope you will too! If you have any questions or thoughts about your order please email our Operations Manager firstname.lastname@example.org, and she will happily assist you!
Can I send candles as a gift?
Yes! We would be honored to send a gift on your behalf. Every candle package arrives gift wrapped (yay!). Be sure to change the shipping destination to the gift recipients address. We would be happy to include a gift note at no additional charge. Write your gift note in the "additional notes" on the shopping cart page (before checkout).
Where is my discount code for 15% off my first candle order?
The discount code can be found in your welcome email which is delivered immediately after you successfully join our email friend list. This discount code is offered to our newest email friends. We love new friends - sign up to become one. As our friend, you get personal reminders about the monthly Antique Candle Restock, are first to know about new candles, studio happenings, and are exclusively invited to be a candle tester when needed!
When is the next Antique Candle Restock?
Check the restock page for the next date! Antique Candles are only available twice a month on our website in the style of a pop-up sale. 25 - 50 Antique Candles become available for purchase here only. Get notified about the day and time of the restock by signing up for our mailing list or connecting with us on Instagram or Facebook! We recommend visiting the website 5-10 minutes before the sale begins since the Antique Candles typically sell out with 20 minutes.
What is an Antique Candle?
An Antique Candle is a soy candle in a genuine vintage or antique vessel. Our team goes "picking" for the most unique and desirable antique vessels once a week. After they are cleaned up at the candle studio, we fill them with wax + fragrances! These are truly one-of-a-kind soy candles and are our favorite candles to create!
Why soy wax?
Soy wax has numerous health and environmental benefits. It is also produced locally at many Midwest farms. Some of the benefits include:
- Contains no petrol-soot that will blacken walls or ceilings
- Has a longer lasting burn
- Derived from a renewable resource (soybeans)
- Biodegradable and easy to clean-up with soap and water
- Drives business for farmers in the Midwest
How should I store my soy candle?
Store your candle in a cool, dry place, and away from sunlight. Soy candles can discolor and fade when exposed to sunlight for prolonged periods of time. It is best not to display your candles in sunlight or fluorescent lighting.
What is the best way to care for my candle wick?
We strongly recommend trimming your wick at 1/2” before lighting your candle each time. This keeps the candle from smoking and producing a large flame. It can help to trim the wick with the candle upside down to keep the wick from falling into the candle.
Why did my candle "tunnel" and not burn to the edge of the jar?
The most common reason for a candle to tunnel is because it didn't burn long enough the first time it was lit. The first light of a candle is very important in ensuring a clean and even burn. When you receive your new Antique Candle Works candle, be sure to let it burn long enough to allow the melted wax on the surface to reach the edge of the jar, which could take a 2 - 4 hours depending on the size of your candle.
If the candle does not burn long enough in an appropriate size room you will not be able to smell the wonderful aromas. For example, our 16 oz Mason jar candle would be best in a medium size room of approximately 25 by 25 feet.
Why does my candle have a bumpy and rough surface after I burned it?
100% soy wax naturally solidifies this way. When the candle is lit again it will create a liquid wax pool that continues to give off a wonderful fragrance.
How do I clean the candle jar after I am finished burning it?
Warm water with soap is all you need! It's an easy clean-up. You can follow our step-by-step tutorial to learn how.