Answering Your FAQs

At Antique Candle Works, our goal is to provide you with the best candle experience possible.  Not only does this involve your experience with our actual candles, but we also strive to give you a pleasant experience when ordering and receiving your favorite fragrances!

 

On our Customer FAQ page, we answer some important questions to keep you informed about Antique Candle Works!  Some of these questions are in regards to antique candles, candle fragrances, and even how to store your candle.  We’ve also put together a series of blogs that can aid you with cleaning out your old candle jar, using and removing wax melts, and so much more. 

We are always happy to help with anything our friends might need, so we’ve put together three tips based on some commonly asked questions!

 

Why did my candle tunnel after I burned it?

The most common reason for a candle to tunnel is that it was not burned long enough the first time it was lit.  The first light of a candle is very important in ensuring a clean and even burn the next time your light it.  When you receive your new Antique Candle Works candle, be sure to let it burn long enough to allow the melted wax on the surface to reach the edge of the jar, which could take a few hours depending on the size of your candle. 

If your candle tunneled, the next time you light it be sure to allow the wax to melt across the surface and around the tunneled area.  For more helpful tips, check out the blog “How to get the Most out of Your Candle!”

 

I’m having trouble with the 15% off coupon from the email subscription.

When you become our friend on the Antique Candle Works emailing list, you receive a special 15% off coupon for your first time purchase!  This coupon arrives directly into your inbox after you confirm your subscription.  However, you must confirm your subscription from an additional email to be officially added to the list and to use the 15% off coupon. 

If you are having trouble finding your coupon code, check to make sure you did confirm subscription in another email.  This coupon doesn’t necessarily have to be used on your first purchase, but it is a one-time only coupon that can only be used on one order. 

If you haven’t had a chance to become our email friend, you can sign up here to keep up to date with the candle studio and be the first to know about sales, promotions, and even new fragrances!

 

My candle order is a gift.  Can you include a message?

Of course!  We have many people create an order to be shipped to a loved one as a gift!  If you let us know at the end of your order that your purchase is a gift (where you can add any additional notes), not only can we include a special message, but we will also make sure to not include the receipt with pricing information in the package.  When you add this note to your order, simply write what you would like us to write and we would be happy to include any message you like in this special gift!

If you’re thinking about sending an Antique Candle Works candle as a gift, check out our easy to follow gift guide to help you pick out the perfect fragrance for your loved one!

 

If you have any questions about anything Antique Candle Works, feel free to contact us and we will be happy to help assist you!

 

Have a beautiful day!

 

 

 

Photography by Ashely from Our Modern Antebellum and HJ Creative Photography